Privacy Policy

We understand that the privacy and security of your personal information is extremely important. This policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights regarding any personal information we hold about you. This Policy explains how we do this and informs you about your privacy rights and how the law protects you.

Introduction

This privacy notice applies to this website and other interactions (for example, when you create an account on the website, purchase or subscribe to our product or service, subscribe to our newsletter, sign up to receive updates, open a support ticket, contact us by email or phone, or contact us via social media) that you may have with us. If you do not agree to the terms, do not access our websites or any other aspect of this website.

If you have any questions about the privacy practices, please contact us using the support/contact form on the website. You can use the contact link on their online site or send an email to info@mapoconsultores.com to obtain the contact information for the instructors and website administrators.

What data do we collect about you?

Personal data means any information capable of identifying a person. It does not include anonymous data. We may collect and process your personal data in different ways:

Communications Data including any communication that you send to us whether through the contact form on our website, by email, text message, social media messaging, social media postings or any other communication that you send us.

Customer Data that includes data related to any purchase of goods and/or services such as their name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and card details.

User Data, which includes data about how you use our website and any online services, together with any data you post for publication on our website or through other online services. This may include products, content, files, courses, quizzes, surveys, or any other content you upload or create on the website.

Technical Data including data about your use of our website and online services, such as your IP address, your login data, details about your browser, length of visits to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technologies on the devices you use to access our website. The source of this data comes from our analytics tracking system.

Marketing data, including data about your preferences for receiving marketing from us and third parties and your communication preferences.

Other collected data

We may collect data about you by you providing data directly to us (for example, by filling out forms on our site or by sending us emails). We may automatically collect certain data from you while you use our website using cookies and similar technologies. Please see our cookie policy for more details: Cookie Policy.

We may receive data from third parties, such as analytics providers like Google, based outside the EU, advertising networks like Facebook, based outside the EU, search information providers like Google, based outside the EU, technical and payment service providers like Stripe and Paypal, and delivery services, such as data brokers or aggregators.

We can also receive data from publicly available sources, such as the European Commission's VAT database.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below. When a Third-Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third-Party Provider. However, we do not receive or store passwords for any of these Third-Party Services when connecting them to the Services. Third-party integrations may include:

– Zapier.com
– MailChimp.com
- Google.com
– Facebook.com
Segment.io

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

When we are required to collect personal data by law, or under the terms of the contract between us and you, and you fail to provide that data when requested, we may not be able to perform the contract (for example, to deliver goods or services). If you do not provide the requested data, we may have to cancel a product or service you have ordered, but if we do so, we will notify you at that time.

How we use your personal data

We will only use your personal data when the law allows us to. The most common uses of your personal data are:

– When we need to fulfill the contract between us.
– When we need to process data in accordance with the Client's instructions.
– When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
– When we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data, except in relation to sending you marketing communications by email or text message. You have the right to withdraw your consent for marketing at any time by contacting us using the contact form on the website or by using the privacy settings in your profile.

Purpose and lawful basis for processing your personal data

Below we describe how we plan to use your personal data and the legal bases on which we will process such data. We have also explained what our legitimate interests are where applicable.

We may process your personal data for more than one legal ground, depending on the specific purpose for which we are using your data.

Communication Data: We process this data for the purpose of communicating with you, for record-keeping, and for the establishment, exercise, or defense of legal claims. Our legal basis for this processing is our legitimate interests, which in this case are responding to communications sent to us, maintaining records, and establishing, exercising, or defending legal claims.

Customer Data: We process this data to supply the goods and/or services you have purchased and to maintain records of such transactions. Our legal basis for this processing is the performance of a contract between you and us and/or taking steps at your request prior to entering into such a contract.

User Data: We process this data to operate our website and ensure that relevant content is provided to you, to guarantee the security of our website, maintain backups of our website and/or databases, and enable the publication and administration of our website, other online services, and business. Our legal basis for this processing is our legitimate interests, which in this case are enabling us to properly administer our website and our business.

Technical Data: We process this data to analyze your use of our website and other online services, to manage and protect our business and website, to deliver relevant website content and advertisements to you, and to understand the effectiveness of our advertising. Our legal basis for this processing is our legitimate interests, which in this case are to enable us to properly administer our website and our business, to grow our business, and to decide our marketing strategy.

Marketing Data: We process this data to allow you to participate in our promotions, such as competitions, sweepstakes, and giveaways, deliver relevant website content and advertisements to you, and measure or understand the effectiveness of this advertising. Our legal basis for this processing is our legitimate interests, which in this case are to study how customers use our products/services, develop them, grow our business, and decide our marketing strategy.

We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook ads or other display ads) and to measure or understand the effectiveness of the advertising we serve you. Our legal basis for this processing is legitimate interests, which is to grow our business. We may also use such data to send you other marketing communications. Our legal basis for this processing is consent or legitimate interests (i.e., growing our business).

Marketing communications

Our legal basis for processing your personal data to send you marketing communications is your consent or our legitimate interests (i.e., growing our business).

According to the Privacy and Electronic Communications Regulations (PECR), we can send you marketing communications if:

– You made a purchase or requested information about our goods or services, or agreed to receive marketing communications and in each case have not opted out of receiving such communications since then.

Under these regulations, if it is a limited company, we can send you marketing emails without your consent. However, you can opt out of receiving marketing emails from us at any time.

Before sharing your personal data with third parties for their

own marketing purposes, we will obtain your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking the relevant boxes to adjust your marketing preferences, or by following the opt-out links on any marketing message sent to you, or by sending us an email via the contact form at any time.

If you opt out of receiving marketing communications, this exclusion will not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.

Disclosures of your personal data

We may need to share your personal data with the following parties:

Providers of the online course platform Zenler.com, who will be your data processors. We have signed a data processing agreement with Zenler to process your data. Other companies in our group that provide IT and systems administration services and carry out leadership reporting. Service providers that provide cloud infrastructure, video hosting, live video platforms, email providers, IT services, and systems administration.

Amazon
Sendgrid
- FileStack
– Vimeo
– Zoom

Professional advisers, including lawyers, bankers, auditors, and insurers who provide consulting, banking, legal, insurance, and accounting services. Government bodies that require us to report processing activities under certain circumstances. Third parties to whom we sell, transfer, or merge parts of our business or assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only permit such third parties to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We share your personal data within our corporate group, which involves transferring your data outside the European Economic Area (EEA).

Countries outside the European Economic Area (EEA) do not always offer the same levels of protection for your personal data, so European law has prohibited the transfer of personal data outside the EEA unless the transfer meets certain criteria.

Many of our third-party service providers are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of data security by ensuring that at least one of the following safeguards is implemented:

Our online course platform provider, Zenler, based in the United Kingdom, is our data processor, and we have signed a data processing agreement for the processor to protect your personal data. We will only transfer your personal data to countries that have been deemed by the European Commission to provide an adequate level of protection for personal data; or when we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission that give personal data the same protection it has in Europe; or when we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the United States. When we use providers based in the United States (for example, Amazon, Sendgrid), we may transfer data to them when we have signed data processing agreements for the provider to provide protection for data shared between Europe and the United States.

If none of the above safeguards are available, we may request your explicit consent for the specific transfer. You will have the right to withdraw this consent at any time.

Please send us an email at info@mapoconsultores.com if you would like to obtain more information about the specific mechanism we use when transferring your personal data outside the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period for data, we consider its amount, nature, and sensitivity, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, whether these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without prior notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

– Request access to your personal data.
– Request the correction of your personal data.
– Request the deletion of your personal data.
– Object to the processing of your personal data.
– Request the restriction of the processing of your personal data.
– Request the transfer of your personal data.
- Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the aforementioned rights, please contact us via the contact form on the website.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask for more information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 30 days. Occasionally, it may take us longer than 30 days if your request is particularly complex or if you have made multiple requests. In this case, we will notify you and keep you updated.

Third-party links

We may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Age limits

By providing us with your information, you guarantee that you are over 13 years of age.

You may contact Zenler at any time if you have any questions about this Privacy Policy or our practices, or if you wish to exercise any of your legal rights.

You can contact us via the support/contact form on the website.

Data Protection Authority

If you are not satisfied with any aspect of how we collect and use your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first by email at info@mapoconsultores.com if you have a complaint so that we can try to resolve it for you.

It is very important that the information we have about you is accurate and up to date. Please let us know if your personal information changes at any time by sending us an email via the support/contact form or by updating your profile in your account.